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Technical Tier 2 Field Service Engineer - FL

UVeye

UVeye

IT
Jacksonville, FL, USA
Posted on Friday, June 28, 2024

Technical Tier 2 Field Service Engineer - FL

  • Support
  • Jacksonville, FL
  • Full-time

Description

Founded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized at manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints and more.

As a Technical Field Service Engineer Tier 2, you will play a crucial role in ensuring our customers receive prompt and effective technical support. You will be responsible for troubleshooting, maintenance and repair of UVeye solutions. This role involves frequent travel to customer sites, where you will apply your technical expertise to resolve issues and provide proactive service. Your technical expertise will assist our organization in increasing client satisfaction, improving efficiency, managing risk, and diagnosing problems.

Want to be an important part of setting the standard for safety in the auto industry? Check out the description below to see if you’re a great fit

Here’s what you’ll be doing:

A great FSE L2 has a positive “can do” attitude and delivers a consistently great experience for our customers, you will be responsible for the following:

  • Conduct on-site troubleshooting, maintenance, and repair.
  • Collaborate with customers to understand their technical issues and provide timely solutions.
  • Document service activities, including detailed reports and recommendations for continuous improvement.
  • Ensure compliance with company safety protocols and standards at all times.
  • Managing escalation as an FSE which arrive after repetition service by other parties before you

Requirements

  • Mechanical and Electrical skills
  • Clear communication with team members and clients
  • Knowledge of computer software and hardware
  • Problem-solving abilities and analytical thinking\Organizational skills and tasks management
  • Attention to detail
  • Strong multitasking abilities.
  • Be versatile and service-oriented.
  • Time and task management.
  • Willing to travel >95% of the time
  • Based within an hour of JAX or MCO Airports

Bonus if you have:

  • Experience with Computer Networking
  • Experience working in Automotive Fleet environment
  • Experience with startup companies

Benefits we offer:

  • Competitive Medical, Dental, Vision
  • Company 401k Match
  • 20 PTO days, Company paid holidays
  • Competitive wages with overtime over 40 hours
  • Career growth as we scale across the US

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.