Open position across Drive TLV Alumni companies

Technical Customer Support Supervisor



IT, People & HR, Customer Service, Operations
United States
Posted on Tuesday, February 27, 2024

Technical Customer Support Supervisor

  • Support
  • United States
  • Full-time


At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.

Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We are looking for a Technical Support Supervisor to join the US team in Teaneck, New Jersey. This role is part of the Customer and Dealership Relations department and will focus on leading a team of 7 technical software and hardware support engineers.

A day in the life and how you'll make an impact:

  • Training and leading a team of Technical Tier 2 Engineers and HW Support Engineers
  • Work closely with cross-functional teams to understand business requirements
  • Manage the team's workload and prioritize tasks
  • Mentor and support team members, fostering a positive and collaborative work environment
  • Analyze software and hardware needs for the organization
  • Own, manage and optimize the support ticketing system
  • Lead department logistics for shipments, travel and coordinations
  • Oversees and facilitates the replacement of hardware for systems
  • Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization
  • Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users
  • Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organizations systems and operations
  • Facilitates SW and HW testing needs for R&D
  • Ensures IS-related projects and tasks are completed within specifications, on time, and within budget
  • Owns system’s reliability
  • Performs other duties as assigned


  • Minimum 3 years of managerial experience
  • General HW/SW background with familiarity with Linux, electrical, Networking, sensors etc.
  • Extensive experience and familiarity with support ticketing systems (Zendesk/Freshdesk/Kustomer etc.)
  • Strong written and verbal communication skills
  • A methodical approach to tasks with extreme attention to detail
  • Problem-solving skills with the ability to think outside of the box
  • Ability to travel to customer sites 1-2 days a week

Ideally, we're looking for:

  • Certification in Linux.
  • Bachelor’s degree in a technical field.
  • Experience with startup companies.

Benefits we offer:

  • Competitive Medical, Dental, Vision.
  • Company 401k Match.
  • 20 PTO days, Company paid holidays.
  • Career growth as we scale across the US.

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Why UVeye:

Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.

Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.

Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.