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Open position across Drive TLV Alumni companies
DRIVE TLV

Junior Customer Success Manager

Upstream Security

Upstream Security

Customer Service, Sales & Business Development
Herzliya, Israel
Posted on Wednesday, June 26, 2024

Junior Customer Success Manager

  • Sales
  • Herzliya, Israel
  • Full-time

Description

Upstream is looking for a Junior Customer Success Manager to join the CSM Group and focus on supporting our Customers Success Managers worldwide in building and monitoring customer engagement, long-term strategic projects and the deployments.

As a Junior Customer Success Manager, you will play a pivotal role in overseeing and managing the critical aspects of the customer life cycle, ensuring the successful completion of projects and ensuring that all project objectives are met in a timely and efficient manner.

The Junior Customer Success Manager is expected to provide direction, oversight, and supervision across all customer-related tasks performed by many different Upstream teams, to ensure successful completion of the CSM team's projects. Responsibilities will span across three key areas: bugs management, feature requests management, and deployment management.

This role is full time and is Herzliya, Israel based.

Responsibilities

  • Develop detailed plans for deployment, outlining steps, roles, responsibilities, timelines, and identifying potential risks.
  • Support our Customers Success Managers worldwide in building and monitoring the deployment plan.
  • Work closely with our product, data analytics, engineering and support teams to ensure the successful completion of projects in a timely and efficient manner.
  • End-to-end responsibility for managing and prioritizing technical tasks with engineering and support stakeholders .
  • Manage bug tracking, prioritization, and resolution utilize project management platforms such as Monday or Jira..
  • Validate release content, including the necessary bugs and features that the account needs.
  • Support building and maintaining metrics and dashboard, including Monday boards and new tools.

Requirements

  • Proven experience as a Project Manager or in a similar role in a software development environment.
  • Strong project management capabilities, including planning, execution, and delivery of projects within specified timelines.
  • Strong organizational, communication, and leadership skills.
  • Familiarity with bug tracking systems, feature request management, and deployment processes.
  • Ability to adapt to changing priorities and effectively manage project timelines.
  • Proven capability of proactively chasing and coordinating with team members to ensure timely task completion.
  • Team player, effective interpersonal skills, and good vibes. Ability to communicate with both business and technical counterparts
  • Highly proficient in using Jira for project management
  • Experience in the following fields - Cybersecurity /Data analytics - preferred.
  • Experience with cloud (AWS, Azure, Google Cloud) deployment - preferred.