About Ravin AI:● Ravin.ai’s mission is to bring trust and efficiency wherever vehicles operate or change hands, by using computer vision AI technology to make vehicle inspections faster and more reliable.● Our technology allows vehicles to be scanned using smartphone or CCTV-style cameras and then automatically detects damages and vehicle condition.● We are a VC-backed Israeli tech scale-up with a globally distributed team of around 70 people, serving industry-leading players in the mobility space.● We were featured in TIME Magazine as one of the top 100 inventions of 2022.● We’re flexible with working arrangements but would like you to be in the office a couple of times per week to build relationships with the development team and solve problems fast.Main responsibilities:● Broad customer support role ranging from onboarding and training to 1st and 2nd line of technical support of new and existing customers to help them get most value from our products.● General support case management: logging, prioritization, troubleshooting, escalation (when necessary), closing, follow-up.● Escalations management.● Establishment, leading and development of customer technical support team.● Ensuring a high level of customer service and overall leading of service delivery quality and efficiency.● During your work you will often collaborate with other departments (R&D, product, sales etc.)● We expect you to be ready for the occasional business trips.Benefits:● This is an opportunity to work with cutting edge AI technologies in the fast-changing automotive sector.● You’ll be working with a highly experienced and skilled team: we move rapidly, iterate quickly, and define success by the business outcomes, not the volume of output you produce.● You’ll be part of a well-funded scale-up that’s on a very exciting growth trajectory.● You’ll have a unique opportunity to create a support team from scratch.Skills and experience:● Experience in customer technical support and leading of a support team in a technology-driven company.● Good understanding of support processes.● Ability to build trusted customer relationships and provide first-class support experience.● Full operational command of English, both verbally and in writing.● Experience of work with customer service systems like Zendesk.● Experience of work with logs, Front-End console, and APIs.● Basic knowledge of MySQL or SQL (basic queries), AWS, Postman is a big benefit.● Excellent organizational, communication and leadership skills.● Intercultural competence.● Experience of conducting customer training is an advantage.● Ability to establish effective, strong partnerships with all levels and all roles, both inside and outside the company.● A relevant IT education is an advantage.Bonus skills and experience:● We would love to hear from anyone with a background of support of AI/ML/computer vision products in the automotive sector or have an interest in these technologies.