About Ravin AI:• Mission: bring trust and efficiency using computer vision AI to make vehicle inspections faster and more reliable• Scans via smartphone or CCTV-style cameras; detects damages and vehicle condition• VC-backed Israeli tech scale-up; ~70 people; featured in TIME’s top 100 inventions of 2022• Flexible working; in-office a couple times per week preferred to collaborate and solve problems fastMain responsibilities:• Broad customer support role from onboarding/training to 1st and 2nd line technical support• Case management: logging, prioritization, troubleshooting, escalation, closing, follow-up• Escalations management• Establish, lead, and develop the customer technical support team• Ensure high level of customer service and lead service delivery quality/efficiency• Collaborate with R&D, product, sales; occasional business tripsBenefits:• Work with cutting-edge AI in a fast-changing automotive sector• Highly experienced, skilled team; rapid iteration; success by outcomes• Well-funded scale-up with exciting growth trajectory• Unique opportunity to build a support team from scratchSkills and experience:• Experience in customer technical support and leading a support team in a tech company• Strong understanding of support processes; build trusted customer relationships• Full operational command of English (verbal and written)• Experience with customer service systems (e.g., Zendesk)• Experience with logs, front-end console, APIs; basic MySQL/SQL, AWS, Postman a plus• Excellent organizational, communication, leadership skills; intercultural competence• Experience conducting customer training is an advantage• Ability to establish strong partnerships across roles and levels• Relevant IT education is an advantageBonus:• Background supporting AI/ML/computer vision products in automotive or interest in these technologies