About Ravin AI:- Computer vision AI for vehicle inspections; scale-up with ~70 people; TIME top 100 inventions of 2022.Main responsibilities:- Broad support role from onboarding/training to 1st/2nd line technical support.- Case management: logging, prioritization, troubleshooting, escalation, follow-up.- Lead and develop customer technical support team; ensure high service levels.- Collaborate with R&D, product, sales; occasional business trips.Benefits:- Work with cutting-edge AI; experienced team; well-funded scale-up; opportunity to build a support team from scratch.Skills and experience:- Experience in customer technical support and team leadership; strong support process knowledge; trusted customer relationships; excellent English.- Experience with Zendesk, logs, FE console, APIs; basic MySQL/SQL, AWS, Postman a plus; strong organizational/communication/leadership skills.- Intercultural competence; customer training experience a plus.