About Ravin AI: Computer vision AI technology for vehicle inspections; VC-backed, globally distributed team. Main responsibilities: Broad customer support from onboarding and training to 1st/2nd line technical support; case management (logging, prioritization, troubleshooting, escalation, closing, follow-up); escalations management; establish and lead customer technical support team; ensure high level of customer service and service delivery; collaborate with R&D, product, sales; occasional business trips. Benefits: Work with cutting-edge AI in fast-changing automotive sector; rapid, outcomes-focused team; well-funded scale-up; opportunity to create a support team from scratch. Skills and experience: Customer technical support experience and leading a support team; understanding of support processes; ability to build trusted relationships; excellent English; experience with Zendesk; experience with logs, front-end console, and APIs; basic knowledge of MySQL/SQL, AWS, Postman a benefit; excellent organizational, communication and leadership skills; intercultural competence; experience conducting customer training is an advantage; ability to partner across levels/roles; relevant IT education is an advantage. Bonus: Background supporting AI/ML/computer vision products in automotive.