About Ravin AI: Mission to bring trust and efficiency wherever vehicles operate or change hands, using computer vision AI to make vehicle inspections faster and more reliable. Technology scans vehicles via smartphone or CCTV-style cameras and automatically detects damages and condition. VC-backed Israeli tech scale-up with ~70 people. Featured in TIME Magazine (Top 100 inventions of 2022). Flexible working but prefer in-office a couple times per week to collaborate with development. Main responsibilities: Broad customer support role from onboarding and training to 1st and 2nd line technical support; case management (logging, prioritization, troubleshooting, escalation, closing, follow-up); escalations management; establishment and leadership of customer technical support team; ensure high level of customer service and lead service delivery quality and efficiency; collaborate frequently with R&D, product, sales; occasional business trips. Benefits: Opportunity to work with cutting-edge AI technologies in fast-changing automotive sector; highly experienced and skilled team; well-funded scale-up on exciting growth trajectory; unique opportunity to build a support team from scratch. Skills and experience: Experience in customer technical support and leading a support team in a technology-driven company; good understanding of support processes; ability to build trusted customer relationships and provide first-class support; full operational command of English; experience with customer service systems like Zendesk; experience with logs, front-end console, and APIs; basic knowledge of MySQL/SQL, AWS, Postman a big benefit; excellent organizational, communication and leadership skills; intercultural competence; experience conducting customer training is an advantage; ability to establish effective partnerships at all levels; relevant IT education is an advantage. Bonus: Background in supporting AI/ML/computer vision products in the automotive sector or interest in these technologies.