Technical Writer
CYE
Marketing & Communications, IT
Herzliya, Israel
Posted on Mar 24, 2025
We're seeking a Technical Writer to join our team in Israel on a part-time basis (50% position).
This role requires a highly technical and detail-oriented professional who can work closely with our development and product teams to create clear, accurate, and comprehensive technical documentation.
You will play a key role in ensuring our technical materials are accessible, consistent, and helpful to our enterprise customers.
Responsibilities
- Collaborate daily with the product and development team to document technical features, APIs, and product capabilities.
- Work with product managers to create and maintain product documentation, including knowledge center articles and in-app help content.
- Develop and update release notes, technical guides, FAQs, and troubleshooting documentation.
- Ensure all documentation is accurate, consistent, and aligned with our product’s functionality and technical specifications.
- Translate complex cybersecurity and technical concepts into clear, concise, and user-friendly documentation for customers.
- Continuously review and improve documentation based on internal team feedback and customer insights.
Qualifications
- 3+ years of experience as a Technical Writer in a SaaS product company.
- Background in cybersecurity or B2B SaaS applications – an advantage.
- Proven ability to work closely with developers and technical teams to gather and document complex technical information.
- Hands-on experience in creating product documentation, API documentation, and knowledge base articles.
- Strong ability to translate highly technical content into clear and structured documentation suitable for different audiences.
- Proficiency with documentation tools such as Confluence, Intercom, MadCap, or similar.
- Mother-tongue level English proficiency – essential.
- Ability to manage tasks independently within a part-time (50%) role.
About us
CYE offers a SaaS cybersecurity optimization platform that combines technology with red team activity to deliver the most comprehensive and contextual organizational security assessments. By quantifying security data, CYE delivers business insights that help businesses make the right decisions about cybersecurity.