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Open position across Drive TLV Alumni companies
DRIVE TLV

Senior Support Engineer

CYE

CYE

Customer Service
Herzliya, Israel
Posted on Friday, April 5, 2024
CYE is seeking a Senior Support Engineer, who will play a critical role in providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.
This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.
If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.

Responsibilities

  • Provide guidance, assistance, and advanced technical support to customers and internal teams.
  • Troubleshoot and resolve complex issues in collaboration with R&D.
  • Contribute to the development and improvement of support processes and procedures.
  • Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.

Requirements

  • 3+ years of experience as a Support Engineer, with a strong focus on technical troubleshooting and issue resolution.
  • Ability to analyze and debug code (Python, SQL) to identify and resolve technical issues efficiently.
  • Strong analytical and problem-solving skills, with the ability to quickly understand complex technical systems and identify root causes of issues.
  • Excellent interpersonal and communication skills, with the ability to effectively interact with both technical and non-technical stakeholders.
  • Previous work experience with Intercom, Jira, Heap, Confluence, Databricks, Excel - a plus.
  • Fluent English.
About us
CYE’s SaaS platform and experts enable security leaders to execute optimized security programs with significant business impact. CYE serves large companies in multiple industries around the world. With offices in Israel, New York, and London, CYE is funded by EQT Private Equity and 83North.