Open position across Drive TLV Alumni companies

Head of Customer Success



Customer Service, Sales & Business Development
Herzliya, Israel
Posted on Friday, February 10, 2023
CYE is looking for an experienced customer success leader to join our team and help us build our customer success department. As the Head Of Customer Success, you will be responsible for ensuring high levels of customer satisfaction, driving continuous post-sales engagement, working with internal teams with a key focus on retention, minimizing churn and maximizing upsell rates that result in continuous renewal and upsell opportunities.


  • Be the primary point of contact in driving and leading the customer success team
  • Develop and manage trusted relationships with each customer and their decision makers
  • Perform customer onboarding and proactively alert customers of any impending issues
  • Gather valuable feedback from clients for continual product improvements
  • Work with internal teams to balance, meet and exceed customer expectations and perceptions
  • Drive for customer renewals and expansion and communicate any potential risks that may threaten it
  • Identify and develop new opportunities for expansion
  • Manage and optimize the customer life cycle
  • Regular reporting to executive leadership
  • Lead, build, mentor and train a high performing customer success team


  • 5+ years Customer Success Manager with superior customer facing skills
  • Experience in leading teams
  • Experienced in building hands-on methodologies
  • Strong attention to detail and excellent organizational skills
  • Excellent communication and presentation skills
  • Ability to work independently and within a team
  • Strong project management skills
  • Experience with companies that offer a combination of product and services – advantage
About us
CYE’s SaaS platform and experts enable security leaders to execute optimized security programs with significant business impact. CYE serves large companies in multiple industries around the world. With offices in Israel, New York, and London, CYE is funded by EQT Private Equity and 83North.