Cybellum is growing fast and looking for a motivated, out of the box thinker, problem solver Enterprise Customer Success Manager.

About Cybellum:

Our mission is to enable manufacturers and their suppliers to develop and maintain products that aren’t just safe, but are also secure.

We empower product security teams in their strategic roles to proactively manage cyber risk and compliance across their entire portfolio, from the earliest stages of design and development, all the way through operational use.

• Managing complex Enterprise client relationships throughout the post-sales customer lifecycle
• Serve as a trusted advisor by building relationships across your book of business, engaging with customers, presenting executive briefings, managing escalations and conducting regular status calls.
• Identify and achieve targets for renewal rates, customer satisfaction (including NPS) and expansion opportunities.
• Serve as the voice of the customer internally, representing needs and/or challenges internally to other departments.
• Liaise closely with the product, engineering, professional service and other departments to ensure customer requests and escalations are quickly resolved.
• Develop Cybellum customers knowledge externally and internally such as knowledge base, case studies, etc.
• Be a team player and help those around you

• 4+ years of experience in customer facing roles (Customer success, consulting, professional services etc. ).
• Experience working with Tier -1 enterprise customers (B2B) - a must
• SaaS experience
• Security/Cyber experience - advantage
• Proven track record of high communication and customer relationship skills.
• Metric driven focus in an ARR business environment.
• Strong organizational skills, attention to detail, ability to prioritize and meet deadlines and commitments. .
• Ability to work without direct supervision, and efficiently manage tasks and time
• Bachelor's degree with a focus on a technical and/or business discipline
• In-depth knowledge of trending cybersecurity processes for software development lifecycle.