Developer Support Engineer
Bringoz
Software Engineering, Customer Service
Tel Aviv-Yafo, Israel
Do you thrive on solving complex problems and want to make a real impact?
BringOz. is looking for a talented Developer Support Engineer (suitable for a Student Position) to join our team to help us support our growing global customer-base.
At BringOz. we turn logistics from a bottleneck into a strategic advantage. Our unified platform transforms fragmented operations into seamless, scalable execution empowering businesses to meet demand with speed and precision.
RESPONSIBILITIES:
- Investigate & Resolve technical issues escalated from support agents.
- Identify the root cause for issues.
- Analyze system logs and dashboards to streamline troubleshooting.
- Develop scripts for debugging and automating.
- Reproduce customer scenarios for resolving relevant bugs/features.
- Maintain and improve a knowledge base of known issues and solutions.
- The position includes liaising with CS, QA, Delivery and Sales teams.
SKILLS & QUALIFICATIONS:
- Currently pursuing a BSc or equivalent in Computer Science, Computer Engineering, or a related technical field.
- Work is in shifts during the afternoon/evening hours.
- Ability to work flexible hours and weekends, minimum 4 shifts per week.
- English at a high level/excellent proficiency - a must!
- Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading).
- SQL knowledge and hands-on experience (complex queries and deep data analysis).
- Be able to adapt and react quickly and with a clear head in troubleshooting situations.
BONUS POINTS FOR:
- Ability to read and debug code in Java and Angular.
- Experience with tools such as Postman.
- Familiarity with ticketing systems such as Jira and Hubspot.
- Hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE).
WHY BRINGOZ.?
Join a team that’s transforming the logistics industry. At BringOz., you’ll work alongside passionate engineers solving real-world challenges at scale. We value reliability, innovation, and empowerment — and we’re building a platform that makes a meaningful difference for businesses worldwide.